Privacy policy for Solpulsen Energy Norden AB Swedish
Solpulsen Energy Norden AB (”we”, ”us”, ”our”) is committed to protecting your privacy. This Privacy Policy (”Policy”) describes our practices for handling personal data that we process in connection with the use of our services, products and mobile applications (collectively, ”Products”):
- The mobile application Solpulsen Energy.
In this Policy, ”personal information” means information that can be used to identify an individual, either directly or in combination with other information we have access to. ”Smart Devices” means devices manufactured by hardware manufacturers that have human-machine interfaces and the ability to transmit data wirelessly to a network, such as smart home appliances and wearable devices. ”Apps” refers to mobile applications developed by Solpulsen Energy Norden AB, which provide end-users with remote control of smart devices and the ability to connect to Solpulsen Energy’s IoT platform.
For other mobile applications with technology from Solpulsen Energy Norden AB, our customers handle all personal data collected through our products. We collect information under our customers’ instructions and process it only to provide the services that our customers have ordered. If you are a customer of one of our customers and no longer wish to be contacted by them, please contact them directly.
What personal data do we collect?
In order to provide our services, we may ask you to provide certain personal information. If you do not provide this information, we may not be able to offer our products or services.
1. Information you voluntarily provide to us
- Account Data or Profile Information: When you register an account with us, we may collect your email address, phone number, username, and login credentials. During your interaction with our products, we may also collect nicknames, profile pictures, country code, language preferences, and time zone information.
- Feedback: When you use feedback and suggestions features in our products, we collect your email address, phone number, and the content of your feedback to quickly resolve issues and improve our products.
2. Information We Collect Automatically
- Device information: When you interact with our products, we may collect information about your device, such as MAC address, IP address, wireless connection data, operating system and version, app version, push notification identifiers, log files, and mobile network information.
- Usage Data: We automatically collect data related to your activities on our Services, including visits, clicks, downloads, sent and received messages, and other interactions.
- Log information: When you use our apps, log files and exception reports may be sent to us.
- Location information: We may collect real-time geographic location data when you use our products or specific services.
3. Information related to smart devices
- Basic Device Information: When you connect your smart devices to our products, we may collect basic data about them, such as device name, device ID, online status, activation time, and firmware version.
- Information reported by smart devices: Depending on the type of smart device, we may collect different data that the device reports.
Purposes and legal basis for processing personal data
We process personal data for the following purposes:
- Provision of Services: We use Account Data, Device Information, Usage Data, Location Data, and Smart Device-Related Data to deliver our products and services. The legal basis for this is the performance of our agreement with you in accordance with our Terms of Use.
- Service Improvement: We analyze device information, usage data, and location data to ensure that our products are performing properly and to develop and improve them.
- Non-marketing communications: We may send you important notices about services, policy changes, or administrative issues. The legal basis for this is the performance of our agreement.
- Marketing communications: We may send you marketing materials about our products and services, provided that you have given your consent.
- Personalization: We may customize product design and recommend content or ads based on your usage, with your consent.
- Legal compliance: We may process your data to comply with applicable laws and to protect our rights and interests.
With whom do we share personal data?
Solpulsen Energy Norden AB only shares your data in the following ways:
- Service providers: We share data with third-party providers for web hosting, data processing, IT services, and customer support.
- Partners and customers: We share data with partners who deliver smart devices or systems connected to our products.
- Company changes: In the event of a merger, sale, or restructuring, we may share data with relevant third parties.
- Legal reasons: We may share information to comply with legal requirements or to protect our rights.
Your rights
You have the right to:
- Request access to your personal data.
- Ask us to correct incorrect information.
- Ask us to delete your data.
- Restrict our processing of your data.
- Receive a copy of your data or transfer it to a third party.
- Object to the processing of your data, including for marketing purposes.
Safety
We use advanced technical and administrative measures to protect your personal data. Examples include data encryption, strict access control, and secure data transfer. If you suspect that your data is at risk, please contact us immediately.
Changes to this policy
We may update this Privacy Policy as necessary. If we make material changes, we will notify you by email or a notification in our app prior to the changes becoming effective.
